The wrong words out of the boss' mouth can break a culture in seconds

I’ve seen some doozies. The leader is addressing the troops and out pops something that crushes an organisation’s culture.

I’m sure they didn’t mean to. But they were too busy to rehearse so they just winged it and years later everyone remembers that moment.

My Dad used to say:

There’s two things you can’t get back:

the spoken word and the lost opportunity.

With the fumbled speech, you’ve lost both.

If you have an important speech to give and want to make sure you’re not that person, call me.